If the item you ordered arrives damaged, please contact us as soon as possible. You will not have to pay anything extra or be charged. We will ship out a new order and pick up the damaged item.
*Note* All Damage claims must include photos and be sent to us via e-mail at firstname.lastname@example.org.You should notify us of the damage within 24-48 hours after receiving your order.
Please follow the guided instructions to return your merchandise:
- *Assembled / Partially Assembled or used items are not returnable.
- Obtain an RA# (Return Authorization) number by contacting our customer support department within 48 hours after the delivery if you wish to return or exchange your UNASSEMBLED merchandise. Without the RMA number, a return or exchange will not be accepted.
- RA# Numbers are only valid if issued via e-mail. The merchandise must be returned to us before we can refund or exchange your purchase.
- There will be a 10% restocking fee for all eligible exchanges and returns.
- Repack the merchandise with all of its original contents and packaging. Enclose a copy of the invoice provided for your order.
- Returns must be packaged (Original box). Visibly write the RA# number on the new shipping box. Without the original manufacturer's packing, your return will not be accepted.
- The return shipment must be paid in full to the carrier. C.O.D. (Collect On Delivery) deliveries are not accepted. Buyer is responsible for arranging and fulfilling return shipment. This includes return shipping fees.
- Original and return shipping charges are non-refundable.
- Returns are only valid for 30 days from the date of purchase.
- Defected or Damaged items by customer use will not qualify for a return or exchange. If the damages occur during the warranty period, you will be covered by warranty and get replacement parts and/or machine.
Important Info for general returns
The following information is required to obtain a Return Authorization:
A. Model number
B. Serial number
C. Accurate reason for the products being returned
Products being returned must be disassembled and packaged in the original box or comparable package.
What if I want to cancel my order after it has been packaged/shipped?
We will refund the purchase price (price of the machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply.
All orders that you wish to cancel must be canceled within 24 hours of placement by emailing our customer support department. In the case of cancellations after the 24 hour period has passed, if we have not yet processed your order, you may cancel and we will refund your account fully within 7-10 business days. If your order has already been processed and/or shipped there will be a 10% restocking fee.
Please allow 7-10 business days to process your refund after receiving your return. The refund will be processed back to the original charge card used to make the purchase.
For more info please e-mail us at email@example.com for further assistance.